Frequently Asked Questions (FAQs)

Rates vary based on the commodity, origin, destination, size, weight, and equipment required. Once our logistics team has determined all the specifics required to ship your goods, they will gladly provide you with a no-obligation quote. Please reach out to our Customer Service team via telephone, email, live chat or use our web-based RFQ form.

Yes. The customs broker will file your shipment electronically and also calculate any duties and taxes required.

You will need a Canadian customs broker who can clear your freight. Upon securing a broker, you must contact a cross-border carrier with the ability to provide you with a PARS number. MGA International Logistics is able to recommend brokers upon request.

There are four documents which must accompany every shipment when exporting goods into Canada:

• Canada Customs invoice or a Commercial invoice
• Bill of Lading
• Manifest or Cargo Control document
• Shipper’s Export Declaration

A customs broker will be able to assist you with preparation of these documents.

Yes. All commodities must be classified using the Harmonized System – the standardized numerical method of classifying traded products.

Rates vary based on the commodity, origin, destination, size, weight, and equipment required. Our employees need to know the specifics of your shipment after which they will gladly assist you and give you a quote.

No. Whether U.S. or Canadian, you will require a carrier that specializes in cross-border shipping and that employs a driver with the credentials necessary for crossing international boundaries.

Yes. Duties and taxes are applicable on most shipments. Your customs broker will be better able to advise you of the duties required, as well as any rebates for which you may be eligible.

No. The North American Free Trade Agreement simply eliminates specific tariffs and duties on most products and services passing between the United States, Canada and Mexico.

Yes.

We are pleased to offer a diverse portfolio of services, including:

• Truckload van
• Step deck, heavy and specialized
• Less than truckload (LTL)
• Expedited and emergency
• Border crossing
• Rail intermodal
• Hazmat
• Temperature-controlled

There are certain commodities that we do not handle. These include:

• Bulk liquids
• Bulk chemicals or fertilizers
• Livestock
• automobiles
• Mobile homes
• Explosives
• Groceries
• Personal effects

Please contact us at 1-844-334-0039. Alternatively, we have an online credit application form that may be downloaded here and forwarded to accounting@mgainternational.com.

For questions or concerns about your invoice, please contact us at 1-844-334-0039 and ask to be transferred to our Billing Department.

We accept both Visa & MasterCard.

Yes, we do. Please contact Customer Service at 1-844-334-0039 so that we can provide you with a user name and password.