It would help to gain a basic understanding of AI, the acronym for Artificial Intelligence. This involves a multitude of advanced technologies that change the way things get done. Experts train AI so it can perform many of the same functions as and behave like human beings. A perfect example of this is self-driving automobiles. Today, AI continues to impact freight trucking companies, as well as the logistics services they provide.
The pace of changing technology is mind-blowing. Not only can machines perform like humans but, in some instances, outperform. With AI here to stay, freight companies in NJ and beyond know they need to embrace and utilize new developments to their advantage. That gives local and national trucking companies, along with international freight forwarders, the opportunity to provide enhanced customer service.
Quickly Identify and Correct Problems
One of the many benefits that freight trucking companies gain from AI is its ability to identify problems quickly. Especially for international freight forwarders and trucking companies that offer logistics services, challenges are quite complex. When implementing AI correctly, these businesses can fix issues fast, giving them a distinct competitive edge. Not only that, but AI is an outstanding tool for predicting problems.
At the same time, freight companies in NJ and throughout the world can rely on AI to make better-informed decisions. An example of this is using automated compliance processing to improve efficiency. AI also helps reduce the cost of operations; companies can then pass down the cost-savings to their customers. Overall, this incredible technology gives companies in the trucking industry the chance to provide a better service.
Key Benefits of AI
Specific to freight trucking companies, AI offers four key benefits.
Making predictions – When it comes to predicting demand, AI excels. With a better understanding of what to expect, trucking companies can make the necessary adjustments to the number and type of vehicles in their fleet. They can also determine whether they need to move part of the fleet to another operating location.
Customer support – There’s no question that excellent customer service is vital for growing local and national freight trucking companies, as well as international freight forwarders. The challenge is trying to keep up with requests and inquiries. This is where AI comes into play. Through chatbots, prospects and existing customers get the answers needed while still enjoying a personalized service.
Smart warehousing – AI also has a direct impact on warehousing solutions. Instead of trying to manage multiple customers, this technology streamlines processes. Apart from simplifying and organizing storage, AI makes warehousing more cost-effective.
Delivery times and cost reduction – Freight companies in NJ and beyond know that all detail matters when it comes to achieving success. With genetic algorithms, logistics become more focused and, thereby, better. These algorithms optimize route planning based on a variety of factors, including location, scheduled time of delivery, the type of goods transported, traffic conditions, and more.
As a leader in the trucking industry, we take advantage of every opportunity to improve our customer’s experience. At MGA International Logistics, a leader among freight trucking companies, we use AI as one of many tools. Contact us today for a flawless shipping process.